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"How can we help you? Check out our FAQ section below to see if that answers your questions. If not, feel free to hit us up below and we'll get right on it!"

SWEETKICK TEAM

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FAQ

What is Sweetkick?

Our mission is simple - creating easy to use and ingredient focused products that support a low-sugar lifestyle by allowing you to take back control of your sugar cravings.

What’s included in a 14 Day Sugar Reset?

Included within your 14 Day Sugar Reset is the following: 48 Sugar Control Mints, 14 Body Balance Powders, and Harley Pasternak’s Food Mentor Guide.

How do the Sugar Control Mints work?

Our Sugar Control Mints use plant-based ingredients - Gymnema and Inulin. When dissolved on your tongue, the Mint suppresses the taste of sweetness in sugary snacks and beverages reducing your desire to consume them.

When do I take the Sugar Control Mints?

We recommend you have a Sugar Control Mint every 3-4 hours throughout the day, or when you feel a sugar craving coming on. Use our Mints to help beat sugar to the punch!

How long does a Sugar Control Mint last?

The effects of one Sugar Control mint can last up to an hour. Just long enough for that craving to pass.

What is Gymnema Sylvestre?

Used for centuries and referred to by some Eastern cultures as the “sugar destroyer”, Gymnema is an herb traditionally known for its amazing ability to suppress the taste of sweetness in sugary foods and beverages.

How do the Body Balance Powders work?

Our formula is designed to help support healthy blood sugar levels & insulin production, and help your body metabolize carbohydrates and fat into lasting energy.

When and how do I take Body Balance Powders?

We recommend taking first thing in the morning with your beverage of choice. The Powders are unflavored, so they go great in pretty much anything - coffee, tea, low-sugar smoothie or simply a glass of water. Stir thoroughly and enjoy!

Are these products safe?

We’ve developed all of our products using no stimulants, fillers or coloring. Before beginning any supplement, you should consult a physician or health practitioner if pregnant, breastfeeding or under the age of 12.

Where are your products made?

All of our products are made in the US and Canada using the best sourced ingredients and manufactured in GMP certified facilities.

What is your Return Policy?

Returns are accepted on this product within 30 days of the order date. Item must be returned in its original packaging, along with a completed return form. See our Return Policy for all details. A refund will be issued within 3 days of receiving your returned items. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price. Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers. If you are having any problems, please contact us at care@sweetkick.com.

Where do you ship?

We currently ship to U.S. addresses excluding Alaska, Hawaii and U.S. Territories. We do not ship to PO Boxes/APO/FPO addresses.

How will I be charged sales tax?

We are required to collect sales tax for orders shipping to California. All other states are currently tax-free.

When can I expect my package?

If you order before 2pm PST Monday-Friday, you will receive your items within 3-7 business days. If you order after 2pm PST on a Friday, Saturday or Sunday, your items will be picked and packed on Monday and you will receive them within 3-7 business days. If you are having any problems, please contact us at care@sweetkick.com.

How do I check the status of my order?

Just log in to your account to check the status of your order. If you are having any problems, please contact us at care@sweetkick.com.

How do I manage my subscription?

Just log in to your account to manage your subscription. Here you can do a number of things including updating your details, skipping a delivery or canceling your subscription. If you are having any problems, please contact us at care@sweetkick.com.

Can I cancel or amend my order once it is placed?

We work quickly to get your order packed and shipped. Unfortunately, this means your order can't be amended or cancelled once it has been placed. This includes swapping products, changing your delivery address, and changing payment methods. If you are having any problems, please contact us at care@sweetkick.com.

Can't find the answer to your question? Please drop us a line.
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The Gram

@YOURSWEETKICK